SOFT-SKILLS

A carefully curated set of courses to cater to the retail liabilities functions of the bank. Starting from sales to service, anything in retail liabilities is being curated into modulated courses. Right from the basics of banking for the beginners in the BFSI space, we train people in the concepts like convenience banking, payments & collection mechanisms or retail remittance. We have specialized courses in cross selling for functions like CASA, investments & insurance (both life & non-life), retail assets & NRI banking.

Probably one of the trickiest banking proposition creating the stickiest relationship. We have created the most holistic business banking course ever been made. We have not only covered the products & processes of business banking proposition but also the client sourcing strategies & cross selling strategies of other banking products to the business banking customers. The courses are made from the perspective of creating a holistic business banking relationship manager. We have developed courses on business banking customer persona, various asset & liability product suits, customer sourcing strategies of various profitable segments with their typical requirements & finally managing relationship & cross selling other products.

With reducing fee income prospects, Trade & FOREX fees is the savings grace. Hence, we have developed full-fledged courses outlining in details the nuances of this business from the perspective of sourcing & relationship teams. The objective of the Trade & FOREX courses is to train the individuals to identify, source, nurture & also cross sell to this client segment. These courses range from training in products like LC, BG, ODI, FDI, Forwards etc. to handling objections, closure or fulfilment. These courses are a complete set to train any banking staff to operate profitably for the bank.

With only INR 75 thousand odd Crore of loan book, Microfinance business has to only go upwards from here. With the successful model of JLG running across thousands of villages in India, the industry will grow in leaps & bounds. We have identified the trend & developed full-fledged training curriculum in MFI Operations. With the help of MFI Industry veterans, we created the training for an end to end execution focused team. From Village Identification, CGT, GRT, to group selection to credit appraisal, house verification, disbursement, LUC & finally collection & delinquency management, we have developed all modules in a functional manner. They are just a plug & play for any MFI with minor customization for their organization.